Refund policy
Return and refund policy
We want you to be happy with your Everwear order. Please read this policy before you buy.
Check the fit before you order
Everwear products are third-party compatible accessories for Apple Watch, Garmin and WHOOP. Every product page lists the watches it fits, and our Find your fit tool on the home page shows the correct size. Please check your watch model and size before ordering.
7-day returns
You may return an item for any reason within 7 days of receiving it, as long as it is:
- unused and in the same condition you received it,
- in its original packaging, and
- accompanied by your order number.
Screen protectors that have been applied cannot be returned unless faulty.
How to return an item
- Email everwearsupport@gmail.com within 7 days of receiving your order with your order number and the item you want to return.
- We will reply with return instructions.
- Send the item back to us. Return delivery costs are for the customer unless the item is faulty or we sent the wrong item.
Faulty or incorrect items
If your item arrives faulty, damaged or is not what you ordered, email us with your order number and a photo. We will replace the item or refund you, including the delivery cost, at no cost to you. Your rights under the South African Consumer Protection Act remain unaffected.
Refunds
Once we receive and inspect your return, we refund the product price to your original payment method within 7 to 10 business days. The original delivery fee is refunded only where the return is due to a faulty or incorrect item.
No exchanges
We do not offer exchanges. If you need a different size or colour, please return your item within 7 days under this policy and place a new order.